The most important thing you can do during a tough conversation?

Yep.  You guessed it,  it's LISTENING.
The power and benefit of listening during a tough conversation.  
What questions do you ask that keep you focused on listening (vs being right)? 
One I've been using is, "what was your experience?"  and "what else...?"
(to train myself more than anything) 

https://lnkd.in/gPAADMc